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We are working on critical issue in cart and checkout system, but you can still purchase using contact form, email. We will send PayPal invoice to make secure order.

(+81) 092-516-8605CONTACT US
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How to Order/Terms

Left-hand Users:

Most of Japanese knives are for right-handed use. Left-handed users must ask first if the knife that you want has an item for left-handed or not. For left-handed knife depending on the items.

Payment

International Customers

International customers may order online using PayPal. International shipping charges will apply. International shipping charges will be calculated on a per-order basis and will be billed  through PayPal.

 

Shipping

We will only ship to confirmed addresses, as listed in the Paypal Payment Details. The shipping address registered on Paypal and the address you fill in to our order form MUST MATCH in order. If they do not match, we cannot accept your order and we will refund your order. Please be sure that the address matches.

We use EMS (international express mail service) for shipping from Japan.

Shipping Cost

We will deliver at $9.00 for the shipping fee for all countries by EMS, the International Express Mail Service. It is the fastest and safest way to ship from Japan to all over the world with tracking service.

You can see the counties where EMS can be sent. http://www.post.japanpost.jp/int/ems/country/index_en.html

By placing an order for items to be shipped internationally, you are accepting all shipping fees must be collected prior to the item(s) shipping. Customers placing orders to be shipped internationally take all responsibility for any customs and/or duties associated with their shipment.

Delivery Address

The Pay Pal address and the address you input into our ordering system MUST MATCH in order for us to be able to ship to you. If they do not match, we will refund your order and ask you to process it again, ensuring that the addresses match.

Breakage or Discrepancies

Due to differences in shipping regulations, methods, and other factors, we cannot be held responsible for the safety of international packages. By placing an order to be shipped internationally, the customers take full responsibility for your shipment and its contents (loss, damage, theft, etc.). We ship most international orders via EMS.. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier and call to your local carrier within 48 hours.

Returns

No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery. Merchandise can only be returned if it is in its original condition and packaging. The original shipping and handling charges are not refundable.

- If upon return, items are found to be damaged, they will not be accepted or credited.

- Please send all items for return via either insured UPS or Federal Expressshipping. For those who do not have a services of UPS or FedEx, ship your package in a prepaid, insured, traceable method to the address below.

- Placing an order indicates your acceptance of our return policy.

- Blades sharpened by Cool Japan Products at the customers request, left handed knives, or custom orders are not eligible for return or exchange.

- There is a 10% restocking fee for returned items

Customer Service

If you have any questions, comments or problems with your order, please e-mail us at support@cool-japan-products.com at any. Customer service is available during our normal business hours.

Disclaimer of Warranty

All accessories, products, services, and the materials provided or sold by Cool-japan

–Products.com are offered on an “as is” basis. Cool-Japan-Products.com makes no representations or warranties of any kind, either express or implied, including, without
limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement Cool-Japan-Products.com is not
responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.

Copyright

The information and media on this website is copyright. Any use or reproduction without express written permission is forbidden.

Privacy Policy

Cool Japan products. values your privacy. We do not share your information with any outside parties.

Special Orders / Custom Orders

For special orders of any product we require payment for 2/3 the total amount at the time of the order. The remaining 1/3 must be paid within 14 days of notification and prior to the product being shipped to you.

Special orders cannot be canceled once the order is placed. If a special order has been made but the customer has not paid the final invoice for the remaining amount within 50 days of receipt of the final invoice, the initial payment/payments are considered forfeited and the knife may be sold to another customer. If the customer decides not to go through with the order once the knives have been ordered from the maker, the initial payment will be forfeited.

Special orders generally take between 1 and 4 months, though we cannot guarantee a timeframe. There are times when orders may take longer or shorter than expected.