We are working!

We are working on critical issue in cart and checkout system, but you can still purchase using contact form, email. We will send PayPal invoice to make secure order.

(+81) 092-516-8605CONTACT US

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Returns and Exchange

No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery. Merchandise can only be returned if it is in its original condition and packaging. The original shipping and handling charges are not refundable.

    -If upon return, items are found to be damaged, they will not be accepted or credited.
    -Please send all items for return via either insured UPS or Federal Express shipping. For those who do not have a services of UPS or FedEx, ship your package in a   prepaid, insured, traceable method to the address below.
    -Placing an order indicates your acceptance of our return policy. 

   -Blades sharpened by Cool Japan Products at the customers request, left handed knives, or custom orders are not eligible for return or exchange.
-There is a 10% restocking fee for returned items

Customer Service

If you have any questions, comments or problems with your order, please e-mail us at  at any. Customer service is available during our normal business hours.

Disclaimer of Warranty
All accessories, products, services, and the materials provided or sold by Cool-Japan -Products.com are offered on an “as is” basis. Cool-Japan-Products.com makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement Cool-Japan-Products.com is not responsible for printing or typographical